jeta97 Privacy Policy

1. Introduction

1.1 jeta97 is an online sports betting and casino platform serving adult players in Bangladesh. We understand that the personal data you share with us is sensitive, and we take our obligation to protect it seriously.

1.2 This Privacy Policy applies to all personal data collected through jeta97.app, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, and customer support interactions.

1.3 This policy should be read alongside jeta97's Terms & Conditions and Responsible Gaming Policy, both of which form part of our overall agreement with you.

1.4 Throughout this document, "personal data" refers to any information that identifies you as an individual or that could reasonably be used to identify you, directly or in combination with other data.

2. Data Controller

2.1 jeta97 acts as the data controller for all personal data collected through the jeta97 platform. As data controller, jeta97 is responsible for determining the purposes and means by which your personal data is processed.

2.2 If you have any questions regarding how jeta97 processes your personal data, or if you wish to exercise any of your data rights, you may contact our data protection team directly at [email protected]. Please include "Privacy Request" in the subject line of your message to ensure prompt routing.

3. Data We Collect

3.1 jeta97 collects personal data in several ways: directly from you when you register, verify your account, or contact support; automatically through your use of the platform; and from trusted third-party partners involved in payment processing or identity verification.

3.1 Registration and Account Data

When you create a jeta97 account, we collect:

• Full legal name
• Date of birth (for age verification)
• Email address
• Bangladesh-registered mobile phone number
• Username and encrypted password
• Residential address (city, district)

3.2 Identity Verification (KYC) Data

To comply with know-your-customer (KYC) requirements, jeta97 may request:

• National Identity Card (NID) number and scan
• Passport number and copy
• Birth certificate
• Proof of address (utility bill, bank statement)
• Selfie or live photo for biometric comparison

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., bKash account number, Nagad number, bank account details — stored in hashed or tokenised form)
• Transaction reference numbers
• Bonus and promotional credit history

3.4 Gameplay and Betting Data

• Bet history, game session records, and wagering patterns
• Win and loss records
• Responsible gaming settings (deposit limits, self-exclusion status)

3.5 Technical and Usage Data

• IP address and approximate geolocation
• Browser type and version
• Device type and operating system
• Pages visited, time on site, and clickstream data
• Session duration and login timestamps

3.6 Communications Data

• Content of support tickets, live chat transcripts, and email exchanges with jeta97's customer service team
• Survey responses and feedback submissions

4. How We Use Your Data

4.1 jeta97 uses your personal data for the following purposes:

Purpose	Data Used
Creating and managing your jeta97 account	Registration data, contact details
Verifying your identity and age (18+ compliance)	KYC documents, date of birth
Processing deposits and withdrawals	Financial data, payment method identifiers
Delivering games and sports betting services	Account data, gameplay data
Fraud prevention and security monitoring	Technical data, transaction data, IP address
Responsible gaming monitoring and intervention	Betting data, session data, self-exclusion records
Responding to customer support queries	Communications data, account data
Sending promotional communications (with consent)	Contact details, gameplay preferences
Improving platform performance and user experience	Technical data, usage data
Complying with legal and regulatory obligations	All categories as required by law

5. Legal Basis for Processing

5.1 jeta97 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil the contractual agreement between jeta97 and you as a registered Player, including account management, payment processing, and game delivery.
• Legal obligation: jeta97 is required by applicable law to conduct identity verification (KYC), retain transaction records, and cooperate with lawful authority requests.
• Legitimate interests: jeta97 processes certain data (such as technical usage data and fraud signals) to protect the integrity of the platform, prevent abuse, and improve service quality, where those interests are not overridden by your rights.
• Consent: For optional purposes such as marketing communications, jeta97 relies on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Third Parties

6.1 jeta97 does not sell your personal data. We share your data only with third parties who are directly involved in operating the jeta97 platform, and only to the extent necessary for the specific service they provide.

6.2 Categories of third parties with whom jeta97 may share your data include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Dutch-Bangla Bank, Visa, and Mastercard — solely for the purpose of processing your transactions.
• KYC and identity verification providers: Third-party services contracted by jeta97 to verify the authenticity of identity documents submitted by Players.
• Game providers: Certified casino and sports data providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe, who require session data to deliver games.
• IT infrastructure and cloud service providers: Hosting, database, and security services that operate under strict data processing agreements with jeta97.
• Fraud prevention and cybersecurity partners: Services used to detect and prevent unauthorised account access, bonus abuse, and financial fraud.
• Legal and regulatory authorities: Where jeta97 is required by law, court order, or lawful regulatory request to disclose your data.

6.3 All third-party partners engaged by jeta97 are contractually obligated to process your data only for the purposes specified by jeta97, to maintain appropriate security standards, and to handle your data in a manner consistent with this Privacy Policy.

7. Cookies and Tracking Technologies

7.1 jeta97 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit jeta97.app.

7.2 jeta97 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These enable core features such as account login, session management, and security verification. These cookies cannot be disabled.
• Performance and analytics cookies: Help jeta97 understand how players interact with the platform — which pages are most visited, how long sessions last, and where errors occur — so that we can improve the overall experience.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalised experience on your return visits.
• Marketing cookies (consent-based): Used only where you have given consent, to deliver relevant promotional content. You may withdraw consent at any time through your browser settings or by contacting support.

7.3 You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jeta97 platform, including the ability to log in or complete transactions.

8. Data Security

8.1 jeta97 takes data security seriously and applies a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

8.2 Security measures employed by jeta97 include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jeta97 servers
• Encrypted storage of passwords using industry-standard hashing algorithms
• Tokenisation of payment method identifiers — raw account numbers are never stored
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of platform infrastructure
• Automated fraud detection and anomalous login monitoring
• Secure data centre hosting with physical access controls

8.3 While jeta97 employs robust security measures, no electronic system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact [email protected] immediately.

9. Data Retention

9.1 jeta97 retains your personal data for as long as your account remains active and for a defined period following account closure, as required by applicable law and our legitimate business interests.

9.2 Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure.
• Transaction and financial records: Retained for a minimum of seven (7) years following the date of each transaction, in accordance with financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the most recent communication in each support thread.
• Technical and usage data: Retained in anonymised or aggregated form indefinitely for platform analytics; identifiable technical logs retained for up to twelve (12) months.

9.3 Following the expiry of the applicable retention period, jeta97 will securely delete or anonymise your personal data.

10. Your Data Rights

10.1 As a jeta97 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request".

• Right of Access: You have the right to request a copy of the personal data jeta97 holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by jeta97.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeta97's legal retention obligations.
• Right to Restriction: You have the right to request that jeta97 restricts the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jeta97 in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to jeta97's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests.
• Right to Withdraw Consent: Where jeta97 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2 jeta97 will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, jeta97 may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for it.

10.3 Please note that certain data rights may be limited where jeta97 is required to retain data by law, or where erasure would conflict with fraud prevention or responsible gaming obligations.

11. Children's Privacy

11.1 jeta97 is strictly an adult-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. All registration applicants are required to confirm their age at the point of registration, and jeta97 conducts age verification checks as part of the KYC process.

11.2 If jeta97 discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, the data will be deleted promptly, and any deposits will be returned at jeta97's discretion.

11.3 If you believe that a minor has registered with jeta97 using false age information, please notify us immediately at [email protected].

12. Third-Party Links

12.1 The jeta97 platform may, on occasion, contain references to third-party services such as payment providers or game studios. jeta97 is not responsible for the privacy practices of third-party websites or services, and this Privacy Policy does not apply to them.

12.2 jeta97 encourages you to review the privacy policies of any third-party services you interact with in connection with your jeta97 account, including bKash, Nagad, Rocket, and other payment partners.

13. Updates to This Privacy Policy

13.1 jeta97 reserves the right to update this Privacy Policy at any time. When material changes are made, jeta97 will update the effective date shown at the top of this document and, where appropriate, notify registered Players via email or an in-platform notification.

13.2 Your continued use of the jeta97 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how jeta97 protects your data.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact jeta97's data protection team using the details below. Please note that the email address below is displayed as plain text only and is not a clickable link.

Email: [email protected]

Subject Line: Privacy Request / Data Rights Request

Response Time: Acknowledgement within 48 hours; full response within 30 days

Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)